PT Bank Central Asia Tbk (BCA) received several prestigious awards at the Digital CX Awards 2026, held on July 14, 2026, in Jakarta. The event was organized by The Digital Banker, an independent financial publication.

 

BCA received these awards in recognition of its achievements in various digital innovations across several platforms, including myBCA, myBCA Bisnis, and Ocean by BCA. These platforms continue to support customers by providing accessible banking services that are relevant to their everyday transaction needs.

 

For context, the Digital CX Awards is a global awards program that recognizes financial institutions for their digital service innovations, particularly those that consistently deliver outstanding Digital Customer Experiences (Digital CX) and create a significant impact.

 

Hendra Lembong, President Director of BCA, emphasized that these awards serve as strong motivation for BCA to continue innovating and meeting the needs of all its customers.

 

"We believe that digital transformation must always be centered on customer needs. Therefore, BCA continues to develop various digital platforms and services that are secure, easy to use, and capable of delivering added value to both individual and business customers," said Hendra. 

 

At the event, myBCA received the Best Retail Bank for Digital CX - Indonesia award, while Ocean by BCA received a Highly Acclaimed recognition in the Best Wholesale/Transaction Bank for Digital CX - Indonesia category.

 

Furthermore, Ocean by BCA's commitment to delivering greater customer convenience was also recognized in the Customer Journey/Strategy category, where it received the Outstanding Use of Digital Channels for Improved CX - Wholesale Banking award.

 

This achievement serves as an important benchmark for BCA's efforts to continuously optimize its digital channels and improve the banking experience and convenience of corporate customers when accessing banking services.

 

In the Omnichannel category, BCA also received the Excellence in Consistent Multi-Language award in recognition of its commitment to providing consistent and inclusive services to all customers across various communication channels.

 

Ocean by BCA, together with its myBCA Bisnis services, also received regional recognition. Its achievements included the Best Wholesale/Transaction Bank for Digital CX - Southeast Asia and Outstanding Digital CX - Cash Management Platform - Southeast Asia awards in the Wholesale/Transaction Banking category.

 

BCA recorded a digital transaction share of 99.8% in the first quarter of 2026. Over the past three years, BCA's overall transaction frequency has increased by 61%. Alongside this growth, BCA's customer base reached 34.5 million, representing an increase of approximately 18%.

 

"This growth has also been supported by stable corporate and commercial transaction banking services through our various applications and platforms. These achievements further strengthen BCA's position as a key pillar of Indonesia's digital banking and cash management ecosystem," Hendra explained.

  

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BCA Wins 6 Awards at the Digital CX Awards 2026 – PT Bank Central Asia Tbk (BCA) successfully won six awards at the Digital CX Awards 2026 in recognition of its digital service innovations developed across several platforms, including myBCA, myBCA Bisnis, and Ocean by BCA. These achievements reflect BCA's commitment to developing digital channels that deliver consistent, accessible, and inclusive banking experiences for customers.

 

About PT Bank Central Asia Tbk (as of March 31, 2026)

BCA is one of Indonesia's leading banking institutions, focusing on transaction banking while providing credit services and financial solutions tailored to the needs of corporate, commercial, small and medium-sized enterprise (SME), and consumer segments.

 

As of the end of March 2026, BCA served 44 million customer accounts and processed more than 122 million transactions per day, supported by 1,270 branch offices, 20,366 ATMs, as well as internet banking, mobile banking, and the 24-hour Halo BCA contact center.

 

BCA's business ecosystem is further strengthened by various entities operating in vehicle financing, Islamic banking, securities, general and life insurance, digital banking, and venture capital.

 

BCA continuously strives to build long-term relationships with its customers, prioritize mutual interests, and make positive contributions to society.

 

Supported by more than 27,600 employees, BCA is committed to becoming the bank of choice for the Indonesian people while playing an important role in supporting the country's economy.